Website and Online Store Policies

Store Policies

Ordering Policies

CRU accepts payment by Visa, MasterCard, American Express and Discover credit cards. When ordering, your credit card will not be charged until your order is in process of being shipped.

State Sales Tax

CRU has offices (nexus) and collects sales tax for orders to the following states:

  1. Washington
  2. California
  3. Kansas
  4. Virginia

Tax Exempt Status

CRU collects sales taxes in a small number of states it has offices in. Please review the short list of states that we charge sales tax to on our Policies page (under “State Sales Tax”).

Due to the amount of time necessary to approve, verify, and validate tax exempt statuses, we do not currently offer tax exempt sales through our online store.

Tax exempt customers may choose to place their order through the online store anyway, electing to apply for a sales tax refund through their state tax system. Alternately they are encouraged to purchase CRU products from a reseller who is set up to handle these requests. Contact sales@cru-inc.com if you would like assistance with any of these options, or if you have other questions regarding tax exempt orders.

Quoted Taxes

For the states which we collect sales tax, tax amounts shown during checkout are estimates. Tax code and tax amounts may change between when the order is placed, and when the credit card is charged at time of shipment.

Improvement of products

CRU reserves the right to improve/enhance our products at any time, without warning. In this situation, the improved/enhanced products will replace whatever products that may have been ordered by the customer. The replacement will be noted on customer’s invoice, which will reference the correct part numbers and description for what was shipped, rather than what was ordered.

Shipping in USA

Our shipping quotes are actual quotes, delivered in real time from FedEx.

Shipping charge options and quotes are based on weight and destination.

Shipping to other countries

The CRU store accepts orders to some international destinations. During checkout, the store provides a list of countries that CRU will currently ship to.

International shipping charge options and quotes are based on weight and destination.

Our shipping quotes are actual quotes, delivered in real time from FedEx, minus duties and fees. CRU will not be responsible for any duties, taxes, or other fees imposed by governments and/or shipping companies.

Shipping to Australia

Not all products in CRU’s product line are available for sale to Australia. The shopping cart will prevent any non-RCM licensed parts to Australia during checkout. If you have interest in a product that isn’t currently listed for sale to Australia, please contact sales@cru-inc.com and inquire.

Website Policies

By accessing or using this website, you consent to the collection and use of information by CRU® as outlined in this Privacy Policy.

Restrictions on Disclosing Information to Third Parties

It is CRU’s policy not to use or disclose personally identifying or company identifying information regarding its customers except to satisfy laws, regulations, government (including law enforcement) requests for information, or court orders, including subpoenas.

Tracking of Website Usage

CRU tracks the usage of visitors to our website, including when they exit our website. CRU also keeps track of the pages our customers visit within our website in order to determine what CRU products and information are the most popular.

Use of Cookies

A “cookie” is a small data file that certain website servers store on your hard drive for subsequent use when you visit them.

Cookies are often used for identifying website visitors and their previously indicated preferences. Cookies are often used to hold “sessions” open, so that a visitor may authenticate a minimum number of times. Cookies are often used to facilitate a persistent shopping cart, as CRU does.

Most browsers are initially set up to accept cookies. If you’d prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of some websites, including cru-inc.com, will not function if you do so. We may use cookies to create a shopping cart or for statistical purposes to improve our website or products. For example, we may use cookies to gather information about your preferences as you navigate. This would help us determine how to make our Web site more useful and the information on it easier to access. CRU will not sell or license this information to any third party.

Disclaimer Regarding Linked Sites

This website may contain links to other websites. With the exception of www.cru-inc.com, CRU is not responsible for and has no control over the privacy practices or the content of these other websites or their associated companies and partners. A link to a third party website does not mean that CRU endorses or accepts any responsibility for the content or use of such website or the information transmitted to it.

Privacy Policy Changes

CRU reserves the right to revise, amend, or modify this policy at any time and in any manner without prior notice, and with such changes effective upon posting on this website.

Copyright and legal notice

Copyright © 2016 CRU Acquisition Group, LLC. All rights reserved.

All materials contained on this site, including text, graphics, icons, still and moving images are the property of CRU Acquisition Group, LLC. (“CRU”) or its content suppliers and are protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of CRU. You may not reproduce, modify, distribute or republish materials contained on this site (either directly or by linking) without our prior written permission. You may not alter or remove any trademark, copyright or other notice from copies of content.

You may, however, download material from the site (one machine readable copy and one print copy per page) for your personal, noncommercial use only. We reserve all rights in and title to all material so downloaded.

All trademarks, service marks, trade names, trade dress and logos appearing on the site are the property of their respective owners, including in some instances CRU Acquisition Group, LLC.

DataPort®, Data Express®, RAX®, RTX®, WiebeTech®, DataHarbor®, PrivatePC®, and Rhino® are federally registered trademarks of CRU Acquisition Group, LLC. The CRU logo is a trademark of CRU Acquisition Group, LLC. All other marks, names, and logos on this Web site are the property of their respective owners. CRUs’ trademarks may not be used in connection with any product or service that does not belong to CRU Acquisition Group, LLC., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CRU Acquisition Group, LLC. You may not frame or utilize framing techniques to enclose any service mark, logo, or other proprietary information of CRU without express written consent. Any unauthorized use terminates this permission or license. You may not use any CRU Acquisition Group, LLC. logo or other proprietary graphic or trademark as part of the link except as may provided by CRU Acquisition Group, LLC. in response to your written request.

Warranty & RMA Policy

CRU warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the Product Warranty Period table on this page:

Warranty and RMA Policy WebPage