Warranty & RMA

Limited Product Warranty

CRU warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the “Product Warranty Period” table below. CRU’s warranty is nontransferable and is limited to the original purchaser.

Product Line Product Warranty (Years)
Accessory
2.5 to 3.5-Inch Drive Adapters
2.5 to
3.5-Inch Metal Drive Adapter Bracket
2
Drive Adapter 3525ST 2
Adapters and Cables
AC Adapters 2
Cables – Drives 2
Cables – FireWire 2
Cables – Power 2
Cables – SATA 2
Cables – SCSI 2
Cables – USB 2
Daisy Chain Power Kit 2
Drive Carrying Cases
Drive Bottom Plates 2
DriveBox 2
DriveBox mini 2

Hardshelled Carrying Case Outdoor
2
Hardshel
led Hard Drive Carrying Case
2
Encryption Accessories
AES Key Programmer and
Keys
2
Mounting Brackets
DataPort 25
Center Mount Bracket
2
TeraCard Host Bus Adapters
ATTO H680 SAS/
SATA 6G JBOD card
2
ATTO R680 SAS/
SATA 6G RAID card
2
TeraCard E34-2S 2
TeraCard PCIE-2S 3G 2
TeraCard PCIE-2S 6G 2
Data Express
Data Express 100
DE100 IDE Carrier and Frame 5
Data Express 110
DE110 IDE 5
DE110 SATA 3G 5
Data Express 115
DX115 SAS/SATA 6G 5
Data Express 200
DE200 SCSI 5
Data Express 275
DE275 SAS/
SATA 3G
5
Data Express 50
DE50 IDE/PATA 3
DE50 SAS/SATA 6G 3
DE50 SAS/SATA 6G Carr
ier (Plastic version)
3
DE50 USB 2.0 Dock
ing Station
1
Data Express 75
DE75 ATA/133 5
DE75 SAS/SATA 3G 5
DataHarbor
DataHarbor Network Backup Appliance
DataHarbor
Network Backup Appliance
2
DataPort
DataPort 10
DataPort 10 SAS/SATA 6G 5
DataPort 10 Secure 256-bit 3
DataPort 10 USB-to-SATA 5
DataPort 20
DataPort 20 5
DataPort 21
DataPort 21 5
DataPort 25
DataPort 25 IDE 3
DataPort 25 IDE Rugged Dock
2
DataPort 25 IDE-to-SATA 3
DataPort 25 SAS 6G 5
DataPort 25 SATA 6G 5
DataPort 25 SATA-eSA
TA Rugged Dock
2
DataPort 25 Secure 3
DataPort 25 Secure USB 3
DataPort 25 SL Slim-Line

3
DataPort 25 USB 3.0 Carrier
3
DataPort DP25 RAID D
ock 3R
2
DataPort DP25-3SJR 3
DataPort 3
DataPort 3 SATA 2
DataPort 30
DataPort 30 SATA 3
DataPort 30 SATA-to-IDE 3
DataPort 41
DataPort 41 3
DataPort 5
DataPort 5 IDE/ATA-6 5
DataPort 5 SATA 3G 5
DataPort 5 Plus
DataPort 5 Plus IDE 5
DataPort 5 Plus SATA 3G 5
DataPort 5 Plus SATA 3G 1
42mm
5
DataPort 5 Plus SATA-to-IDE
Carrier
5
DataPort 5 Plus SCSI UW 5
DataPort 6
DataPort 6 SCSI U2W-68-pin 5
DataPort 6 SCSI U2W-80-pin 5
HotDock
HotDock 2
HotDock Secure 2
Rhino JR
Rhino JR RJR110 2
Rhino JR RJR400 3G 2
SAS/SATA Storage Enclosures
SAS/SATA Storage Encl
osures
2
Digital Cinema
DCmini
DCmini 2
DCmini Kits 2
Mini Drive Shipping
Case
2
DCP Kit
DCP Kit 1 1
DCP Kit 2 1
DCP Kit 3 1
DX115 DC
DX115 DC 5
MoveDock
MoveDock 1
MoveDock 3S 1
RAX
RAX215DC
1U RackMount
3
RAX425DC
2U RackMount
3
RAX845DC
4U RackMount
3
RTX
RTX115DC-3Q
3
RAX
DataPAK
DataPAK 3
RAX 2 Bay
RAX210-3QJ 3
RAX210-3QJp 3
RAX210-3QR 3
RAX210-SJ 3
RAX210-XJ 3
RAX211-3QJ 3
RAX211-3QR 3
RAX211-SJ 3
RAX211-XJ 3
RAX 2 Bay – Secure Encryption
RAX Secure 212-3QJ 3
RAX Secure 212-3QR 3
RAX Secure 212-SJ 3
RAX 4 Bay
RAX420-XJ 3
RAX421-XJ 3
RAX 8 Bay
RAX840-IR 3
RAX840-XJ 3
RAX840-XJ RAID Bundle 3
RAX841-XJ 3
RAX845-XJ 3
RTX
RTX 1 Bay
RTX100-3Q 3
RTX100-3SJ 3
RTX100-INT
2
RTX100-SJ 1
RTX110-3Q 3
RTX110-INT 3
RTX111-3Q 3
RTX115-3Q 3
RTX 1 Bay – Secure Encryption
RTX Secure 110-3Q 3
RTX Secure 111-3Q 3
RTX Secure 112-3Q 3
RTX 2 Bay
RTX220-3QJ 3
RTX220-3QJp 3
RTX220-3QR 3
RTX220-3SJ 3
RTX221-3QJ 3
RTX221-3QJp 3
RTX221-3QR 3
RTX221-3SJ 3
RTX 2 Bay – Secure Encryption
RTX Secure 222-3QJ 3
RTX Secure 222-3QJp 3
RTX Secure 222-3QR 3
RTX 4 Bay
RTX410-3QJ 3
RTX410-3SJ 3
RTX410-IR 3
RTX410-XJ 3
RTX430-3QR 3
RTX 4 Bay – Secure Encryption
RTX Secure 410-3QR 3
RTX Secure 410-NJ 3
RTX Secure 410-SJ 3
RTX 6 Bay
RTX610-IR 3
RTX 6 Bay – Secure Encryption
RTX Secure 610-IR 3
RTX Secure 610-NJ 3
RTX 8 Bay
RTX800-TR 3
RTX800-XJ 3
RTX800-XJ RAID Bundle 3
RTX801-IR 3
RTX 8 Bay – Secure Encryption
RTX Secure 810-IR 3
RTX Secure 810-NJ 3
ToughTech
ToughTech – 2.5-inch
ToughTech m3 2
Toug
hTech Secure 128 mini-Q with WriteLock
2
ToughTech Secure 25
6 mini-Q
2
ToughTech Secure m3 2
ToughTech – 3.5-inch
ToughTech Secure 128 Q 2
ToughTech
Secure 128 Q with WriteLock
2
ToughTech – Accessories
ToughTech Duo Carry
ing Case
2
ToughTech mini Case (B
oot)
2
ToughTech mini
Case (Leatherette)
2
ToughTech Vertical Sta
nd
2
ToughTech Duo – 2.5-inch
ToughTech Duo 3SR 2
ToughTech Duo Drive Sl
ed
2
ToughTech Duo QR 2
WiebeTech
Ditto Forensic FieldStation
Ditto FireWire
Expansion Module
3
Ditto Forensic Fiel
dStation
3
Ditto SAS Expansion
Module
3
Ditto USB Expansio
n Module
3
Drive eRazer
Drive eRazer Ultra
3
DriveDocks
Forensic ComboDock FCDv
5.5
3
Forensic UltraDock FUDv
5.5
3
Media WriteBlocker 2
UltraDock v5 3
USB DataDiode 2
USB DriveDock v5 2
USB WriteBlocker 2
Encryptor
Encryptor, AES256 2
Forensic Field Kits
Ditto Field Kit D 2
Ditto Field Kit K 2
Ditto Field Kit L 3
Forensic Field Kit A

2
Forensic Field Kit B

2
Forensic Field Kit J

2
HotPlug Field Kit
HotPlug Field Kit 2
LabDocks
Forensic LabDock S5 2
Forensic LabDock U5 2
LabDock 2
Mouse Jiggler
Mouse Jiggler 2
RedPort Cards
RedPort SAS 2
RTX for Digital Forensics
Forensic RTX 3
RTX Forensic RedPort Bundle
RTX410-XJ For
ensic RedPort Bundle
3
RTX800-XJ For
ensic RedPort Bundle
3
SATA and PATA Adapters
SATA & PATA Adapters 2

Please note: CRU’s limited product warranty is not intended to allow customers to upgrade their CRU products to newer versions.

Product Remedies:

CRU’s entire liability and the original purchaser’s exclusive remedy for any breach of warranty, shall be, at CRU’s option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CRU, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CRU)

Limitation of Liability:

The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU’s liability exceed the actual money paid for the products at issue.

CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.

Material Return:

Any product being returned to CRU, either by a distributor, dealer or an end user, for repair or replacement must be accompanied by a Return Material Authorization (RMA) number, which must be obtained by contacting CRU’s Customer Service Department at 800-260-9800.

Please have these items available when requesting an RMA: CRU Part Number(s), and your return “Ship To” Address.

IMPORTANT:

Returned material must be properly packed to avoid in-transit damage. Damage to CRU products due to improper packaging will not be covered by this warranty.

Product return packages must be labeled on the outside of the box as follows:

CRU
RMA Dept./RMA #XXXX
1000 SE Tech Center Drive, Suite 160
Vancouver, WA 98683

CRU will apply its warranty policy and issue RMA numbers based on a review of the specific circumstances of each request.

CRU will, at its sole discretion, determine if a product is valid for return to CRU or if another remedy is applicable. Actual credit or refund for any item returned to CRU will only be applied once the item has been received by CRU and approved to adhere to CRU’s Warranty and RMA policies.

RMA product(s) sent to CRU must be received within 30 days of the original RMA issue date. All products on each RMA must be shipped together.

Prior to returning defective product(s), contact a CRU Technical Support Specialist for problem analysis and replacement approval at 800-260-9800 ext.4.