Warranty & RMA
Limited Product Warranty
CRU warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the “Product Warranty Period” table below. CRU’s warranty is nontransferable and is limited to the original purchaser.
Please note: CRU’s limited product warranty is not intended to allow customers to upgrade their CRU products to newer versions.
CRU’s entire liability and the original purchaser’s exclusive remedy for any breach of warranty, shall be, at CRU’s option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CRU, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CRU)
Limitation of Liability:
The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU’s liability exceed the actual money paid for the products at issue.
CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.
Any product being returned to CRU, either by a distributor, dealer or an end user, for repair or replacement must be accompanied by a Return Material Authorization (RMA) number, which must be obtained by contacting CRU’s Customer Service Department at 800-260-9800.
Please have these items available when requesting an RMA: CRU Part Number(s), and your return “Ship To” Address.
Returned material must be properly packed to avoid in-transit damage. Damage to CRU products due to improper packaging will not be covered by this warranty.
Product return packages must be labeled on the outside of the box as follows:
RMA Dept./RMA #XXXX
1000 SE Tech Center Drive, Suite 160
Vancouver, WA 98683
CRU will apply its warranty policy and issue RMA numbers based on a review of the specific circumstances of each request.
CRU will, at its sole discretion, determine if a product is valid for return to CRU or if another remedy is applicable. Actual credit or refund for any item returned to CRU will only be applied once the item has been received by CRU and approved to adhere to CRU’s Warranty and RMA policies.
RMA product(s) sent to CRU must be received within 30 days of the original RMA issue date. All products on each RMA must be shipped together.
Prior to returning defective product(s), contact a CRU Technical Support Specialist for problem analysis and replacement approval at 800-260-9800 ext.4.