Warranty & RMA
Limited Product Warranty
CRU warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the “Product Warranty Period” table below. CRU’s warranty is nontransferable and is limited to the original purchaser.
| Product Line | Product | Warranty (Years) |
|---|---|---|
| Accessory | ||
| 2.5 to 3.5-Inch Drive Adapters | ||
| 2.5 to 3.5-Inch Metal Drive Adapter Bracket | 2 | |
| Adapters and Cables | ||
| AC Adapters | 2 | |
| Encryption Accessories | ||
| AES Encryption Keys | 2 | |
| AES Key Programmer | 2 | |
| TeraCard Host Bus Adapters | ||
| ATTO H680 SAS/SATA 6G JBOD Host Bus Adapter | 2 | |
| ATTO R680 SAS/SATA 6G RAID Host Bus Adapter | 2 | |
| Adapters and Cables | ||
| Cables - Assorted | 2 | |
| Cables - FireWire | 2 | |
| Cables - Power | 2 | |
| Cables - SATA | 2 | |
| Cables - SCSI | 2 | |
| Cables - USB | 2 | |
| Daisy Chain Power Kit | 2 | |
| Mounting Brackets | ||
| DataPort DP25 Center Mount Bracket | 2 | |
| DataPort DP25 Combo Bracket | 2 | |
| 2.5 to 3.5-Inch Drive Adapters | ||
| Drive Adapter 3525ST | 2 | |
| Drive Carrying Cases | ||
| Drive Bottom Plate | 2 | |
| DriveBox | 2 | |
| DriveBox mini | 2 | |
| Hard-shelled Drive Carrying Case | 2 | |
| SHIPS HBAs | ||
| Cyber Tools | ||
| SCILock | ||
| SCILock Secure Drive | 2 | |
| Data Express | ||
| Data Express 110 | ||
| DE110 IDE | 5 | |
| DE110 SATA 6G | 5 | |
| Data Express 275 | ||
| DE275 SAS/SATA 3G | 5 | |
| Data Express 50 | ||
| DE50 IDE | 3 | |
| DE50 SAS/SATA 6G | 3 | |
| DE50 USB 2.0 Docking Station | 1 | |
| Data Express 75 | ||
| DE75 SAS/SATA 3G | 5 | |
| Data Express 115 | ||
| DX115 | 5 | |
| Data Express 175 | ||
| DX175 | 5 | |
| QX310 | ||
| QX310 v2 for PCIe/NVMe SSDs | 3 | |
| DataPort | ||
| DataPort 10 | ||
| DP10 | 5 | |
| DP10 Secure | 3 | |
| DP10 USB-to-SATA | 5 | |
| DataPort 20 | ||
| DP20 | 5 | |
| DP20 Dock | 2 | |
| DataPort 25 | ||
| DP25 IDE | 3 | |
| DP25 IDE-to-SATA | 3 | |
| DP25 RAID Dock 3JR | 2 | |
| DP25 SAS 6G | 5 | |
| DP25 SATA 6G | 5 | |
| DP25 Secure | 3 | |
| DP25 SL Slim-Line | 3 | |
| DP25 USB 3.0 Carrier | 3 | |
| DP25-3SJR | 3 | |
| DataPort 27 | ||
| DP27 | 5 | |
| DP27 Dock | 2 | |
| DataPort 3 | ||
| DP3 SATA | 2 | |
| DataPort 30 | ||
| DP30 SATA-to-IDE | 3 | |
| DataPort 41 | ||
| DP41 | 3 | |
| DataPort 5 | ||
| DP5 IDE/ATA-6 | 5 | |
| DataPort 5 Plus | ||
| DP5 Plus IDE | 5 | |
| DP5 Plus SATA 3G | 5 | |
| DP5 Plus SATA-to-IDE Carrier | 5 | |
| DP5 Plus SCSI UW | 5 | |
| DataPort 5 | ||
| DP5 SATA 3G | 5 | |
| SAS/SATA Storage Enclosures | ||
| SAS/SATA Storage Enclosures | 2 | |
| DIGISTOR | ||
| 2.5-in SSD Enterprise | ||
| 2.5-in SSD Industrial | ||
| 2.5in SSD Industrial | ||
| M.2 Industrial | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| 2.5in SATA Secure SED | ||
| microSD Industrial | ||
| Industrial SD Card | ||
| 2.5in Professional Video SSD | ||
| 2.5-in SSD Commercial | ||
| M.2 Commercial | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| VaultDisk Removable Drive for Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-26128 | ||
| VaultDisk® M2-R SATA or NVMe | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops | ||
| 2.5in SSD Industrial | ||
| 2.5-in SSD Commercial | ||
| M.2 Industrial | ||
| M.2 Commercial | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| VaultDisk Removable Drive for Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-26128 | ||
| VaultDisk® M2-R SATA or NVMe | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops | ||
| 2.5-in SSD Commercial | ||
| M.2 Commercial | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| VaultDisk Removable Drive for Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-26128 | ||
| VaultDisk® M2-R SATA or NVMe | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF | ||
| 2.5-in SSD Enterprise | ||
| microSD Industrial | ||
| Industrial SD Card | ||
| 2.5in SSD Industrial | ||
| M.2 Commercial | ||
| M.2 Secure SED | ||
| 2.5-in SSD Commercial | ||
| M.2 Industrial | ||
| M.2 Commercial | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| 2.5in SATA Secure SED | ||
| M.2 Secure SED | ||
| VaultDisk Removable Drive for Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-26128 | ||
| VaultDisk® M2-R SATA or NVMe | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops | ||
| VaultDisk® Mini-2.5-in 9.5mm SATA III | ||
| VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops | ||
| microSD Industrial | ||
| Industrial SD Card | ||
| 2.5-in SSD Enterprise | ||
| microSD Industrial | ||
| Industrial SD Card | ||
| M.2 Commercial | ||
| 2.5in SSD Industrial | ||
| Citadel C-ADV SSD | ||
| Citadel C-SEL M.2 SSD | ||
| Citadel C-SEL 2.5-inch SATA SSD | ||
| Citadel C-SEL M.2 SSD | ||
| Citadel K-GL SSD | ||
| Citadel K-MD SSD | ||
| Citadel K-SD SSD | ||
| SHIPS Q80 | ||
| DIGISTOR SHIPS Q80 storage module, 1TB | 3 | |
| DIGISTOR SHIPS Q80 storage module, 1TB, FIPS 140-2 L2 Certified | 3 | |
| DIGISTOR SHIPS Q80 storage module, 1TB, TCG Opal | 3 | |
| DIGISTOR SHIPS Q80 storage module, 256GB | 3 | |
| DIGISTOR SHIPS Q80 storage module, 256GB, FIPS 140-2 L2 Certified | 3 | |
| DIGISTOR SHIPS Q80 storage module, 256GB, TCG Opal | 3 | |
| DIGISTOR SHIPS Q80 storage module, 2TB | 3 | |
| DIGISTOR SHIPS Q80 storage module, 2TB, FIPS 140-2 L2 Certified | 3 | |
| DIGISTOR SHIPS Q80 storage module, 2TB, TCG Opal | 3 | |
| DIGISTOR SHIPS Q80 storage module, 512GB | 3 | |
| DIGISTOR SHIPS Q80 storage module, 512GB, FIPS 140-2 L2 Certified | 3 | |
| DIGISTOR SHIPS Q80 storage module, 512GB, TCG Opal | 3 | |
| SHIPS Q80R | ||
| DIGISTOR SHIPS Q80R rugged storage module, 1TB | 3 | |
| DIGISTOR SHIPS Q80R rugged storage module, 256GB | 3 | |
| DIGISTOR SHIPS Q80R rugged storage module, 2TB | 3 | |
| DIGISTOR SHIPS Q80R rugged storage module, 512GB | 3 | |
| DP10 Storage Module | ||
| DP10 Citadel K-SD Storage Module, 1TB, FIPS 140-2 Certified | 5 | |
| DP10 Storage Module, 1TB | 5 | |
| DP10 Storage Module, 1TB, FIPS 140-2 L2 Certified | 5 | |
| DP10 Storage Module, 256GB | 5 | |
| DP10 Storage Module, 256GB, FIPS 140-2 L2 Certified | 5 | |
| DP10 Storage Module, 2TB | 5 | |
| DP10 Storage Module, 2TB, FIPS 140-2 L2 Certified | 5 | |
| DP10 Storage Module, 512GB | 5 | |
| DP10 Storage Module, 512GB, FIPS 140-2 L2 Certified | 5 | |
| DP25 | ||
| DP25,SATA,6G,HP,512GB,FIPS 140-2 Certified | 5 | |
| DP27 Storage Module | ||
| DP27 Citadel K-SD Storage Module, 1TB, FIPS 140-2 Certified | 5 | |
| DP27 Storage Bundle | ||
| DP27 Storage Bundle, 512GB | 5 | |
| DP27 Storage Module | ||
| DP27 Storage Module, 1TB | 5 | |
| DP27 Storage Module, 1TB, FIPS 140-2 Certified | 5 | |
| DP27 Storage Module, 256GB | 5 | |
| DP27 Storage Module, 256GB, FIPS 140-2 Certified | 5 | |
| DP27 Storage Module, 2TB | 5 | |
| DP27 Storage Module, 2TB, FIPS 140-2 Certified | 5 | |
| DP27 Storage Module, 512GB | 5 | |
| DP27 Storage Module, 512GB, FIPS 140-2 Certified | 5 | |
| DP27 Storage Module, 512GB, TCG Opal | 5 | |
| DP27 Storage Bundle | ||
| DP27L Storage Bundle, 512GB | 5 | |
| M.2 Commercial | ||
| SHIPS QX118 Install Kit for Dell | ||
| QX118 Install Kit for Dell, M.2 Lockable Version | 3 | |
| QX118 Install Kit for Dell, M.2 Push-Button Version | 3 | |
| QX118 Install Kit for Dell, PCIe Lockable Version | 3 | |
| QX118 Install Kit for Dell, PCIe Push-Button Version | 3 | |
| SHIPS QX118 Install Kit | ||
| QX118 Install Kit, M.2 Lockable Version | 3 | |
| QX118 Install Kit, M.2 Push-Button Version | 3 | |
| QX118 Install Kit, PCIe Lockable Version | 3 | |
| QX118 Install Kit, PCIe Push-Button Version | 3 | |
| QX310 Storage Module | ||
| QX310 Module, 1TB | 3 | |
| QX310 Module, 1TB, FIPS 140-2 L2 Certified | 3 | |
| QX310 Module, 256GB | 3 | |
| QX310 Module, 256GB, FIPS 140-2 L2 Certified | 3 | |
| QX310 Module, 2TB | 3 | |
| QX310 Module, 2TB, FIPS 140-2 L2 Certified | 3 | |
| QX310 Module, 512GB | 3 | |
| QX310 Module, 512GB, FIPS 140-2 L2 Certified | 3 | |
| SHIPS QX448 | ||
| QX448 bundle including frame, Supermicro card and 4 cables | 3 | |
| QX448 frame only | 3 | |
| Removable Solutions for Dell Rugged | ||
| SHIPS Cables | ||
| SHIPS Cable 8611-8611 38cm | 2 | |
| SHIPS Cable 8611-8611 58cm | 2 | |
| SHIPS Cable 8611-8611 70cm | 2 | |
| SHIPS Host Bus Adapter | ||
| SHIPS Q80R | ||
| SHIPS Q80R, 1TB, FIPS 140-2 L2 Certified | 3 | |
| SHIPS Q80R, 1TB, TCG Opal | 3 | |
| SHIPS Q80R, 256GB, FIPS 140-2 L2 Certified | 3 | |
| SHIPS Q80R, 256GB, TCG Opal | 3 | |
| SHIPS Q80R, 2TB, FIPS 140-2 L2 Certified | 3 | |
| SHIPS Q80R, 2TB, TCG Opal | 3 | |
| SHIPS Q80R, 512GB, FIPS 140-2 L2 Certified | 3 | |
| SHIPS Q80R, 512GB, TCG Opal | 3 | |
| VaultDisk® M2-R PCIe NVMe Secure SED TCG Opal 2.0 | ||
| VaultDisk® M2-R SATA | ||
| VaultDisk® M2-R SATA Secure SED FIPS 140-2 | ||
| VaultDisk® M2-R SATA Secure SED TCG Opal 2.0 | ||
| VaultDisk® M2-R to Standard M.2 Adapter for Duplicators (DIG-RVDC-MD07H) | ||
| VaultDisk® Mini-2.5-in SATA | ||
| VaultDisk® Mini-2.5-in SATA Secure SED FIPS 140-2 | ||
| VaultDisk® Removable Boot SSD for Dell Precision 7510/7520 Mobile Workstations (DIG-RVDK-DL04) | ||
| VaultDisk® Removable Boot SSD for Dell Precision 7710/7720 Mobile Workstations (DIG-RVDK-DL05) | ||
| VaultDisk® Removable Boot SSD for Dell Precision 7730/7740 Mobile Workstations (DIG-RVDK-DL07F) | ||
| VaultDisk® Removable Boot SSD for Dell Precision and Latitude Laptops (DIG-RVDK-DL02) | ||
| VaultDisk® Removable SSD 2.5in Converter (DIG-RVDX-BCT) | ||
| VaultDisk® Secure SED FIPS 140-2 | ||
| VaultDisk® Secure SED TCG Opal 2.0 | ||
| Digital Cinema | ||
| DCmini | ||
| DCmini | 2 | |
| DCmini Kits | 2 | |
| DCP Kit | ||
| DX115 DC | ||
| DX115 DC | 5 | |
| DCmini | ||
| Mini Drive Shipping Case | 2 | |
| MoveDock | ||
| MoveDock | 1 | |
| MoveDock 3S | 1 | |
| RAX | ||
| RAX215DC 1U RackMount | 3 | |
| RAX425DC 2U RackMount | 3 | |
| RAX845DC 4U RackMount | 3 | |
| RTX | ||
| RTX115DC-3Q | 3 | |
| RAX | ||
| DataPAK | ||
| DataPAK | 3 | |
| RAX 2 Bay | ||
| RAX210-3QJ | 3 | |
| RAX210-XJ | 3 | |
| RAX211-XJ | 3 | |
| RAX 4 Bay | ||
| RAX420-XJ | 3 | |
| RAX421-XJ | 3 | |
| RAX 8 Bay | ||
| RAX840-XJ | 3 | |
| RAX840-XJ RAID Bundle | 3 | |
| RAX841-XJ | 3 | |
| RAX845-XJ | 3 | |
| Rhino Jr | ||
| RJ110 | ||
| RJ110 | 3 | |
| RJ20S & RJ21S | ||
| RJ20S | 3 | |
| RJ21S | 3 | |
| RJ24S | ||
| RJ24S | 3 | |
| RJ32T | ||
| RJ32T | 3 | |
| RJ33S & RJ34S | ||
| RJ33S | 3 | |
| RJ34S | 3 | |
| RJ400 | ||
| RJ400 | 3 | |
| RTX | ||
| RTX 1 Bay | ||
| RTX110-3Q | 3 | |
| RTX111-3Q | 3 | |
| RTX 4 Bay | ||
| RTX410-XJ | 3 | |
| SHIPS | ||
| SHIPS Modules | ||
| DIGISTOR SHIPS Q80 NVMe Module | 3 | |
| DIGISTOR SHIPS Q80R NVMe Module | 3 | |
| SHIPS QX118 Ingestion Docks | ||
| SHIPS QX118 Frame | 3 | |
| SHIPS QX328 Ingestion Docks | ||
| SHIPS QX328 Frame | 3 | |
| SHIPS QX448 Ingestion Docks | ||
| SHIPS QX448 Frame | 3 | |
| ToughTech | ||
| ToughTech - 2.5-inch | ||
| ToughTech m3 | 2 | |
| ToughTech - Accessories | ||
| ToughTech mini Case (Boot) | 2 | |
| ToughTech mini Case (Leatherette) | 2 | |
| ToughTech - 2.5-inch | ||
| ToughTech Secure m3 | 2 | |
| ToughTech - Accessories | ||
| ToughTech Vertical Stand | 2 | |
| WiebeTech | ||
| SATA and PATA Adapters | ||
| Adapter Kit #7 | 2 | |
| Ditto Forensic FieldStation | ||
| Ditto Breeze | 2 | |
| Ditto DX Forensic FieldStation | 3 | |
| Forensic Field Kits | ||
| Ditto Field Kit D | 2 | |
| Ditto Field Kit DX | 2 | |
| Ditto Field Kit K | 2 | |
| Ditto Field Kit L | 3 | |
| Ditto Forensic FieldStation | ||
| Ditto FireWire Expansion Module | 3 | |
| Ditto Forensic FieldStation | 3 | |
| Ditto Network Data Capture | ||
| Ditto Network Tap Module | 3 | |
| Ditto Forensic FieldStation | ||
| Ditto PCIe Adapter Bundles | 2 | |
| Ditto SAS Expansion Module | 3 | |
| Ditto Network Data Capture | ||
| Ditto Shark | 3 | |
| Ditto Forensic FieldStation | ||
| Ditto USB Expansion Module | 3 | |
| Ditto x86 | ||
| Ditto x86 BE | 3 | |
| Ditto x86 SE | 3 | |
| Drive eRazer | ||
| Drive eRazer Ultra | 3 | |
| Ditto Forensic FieldStation | ||
| DVD/CD Reader for Ditto Forensic FieldStations | 2 | |
| Encryptor | ||
| Encryptor, AES256 | 2 | |
| DriveDocks and WriteBlockers | ||
| Forensic ComboDock FCDv6 | 3 | |
| Forensic Field Kits | ||
| Forensic Field Kit A | 2 | |
| Forensic Field Kit B | 2 | |
| LabDocks | ||
| Forensic LabDock S5 | 2 | |
| Forensic LabDock U5 | 2 | |
| RTX for Digital Forensics | ||
| Forensic RTX | 3 | |
| DriveDocks and WriteBlockers | ||
| Forensic UltraDock FUDv6 | 3 | |
| HotPlug Field Kit | ||
| HotPlug Field Kit | 2 | |
| Mouse Jiggler | ||
| Mouse Jiggler MJ-1 | 2 | |
| Mouse Jiggler MJ-3 | 2 | |
| Drive eRazer | ||
| NVMe Drive eRazer | 3 | |
| DriveDocks and WriteBlockers | ||
| NVMe WriteBlocker | 3 | |
| SATA and PATA Adapters | ||
| PATA Adapter for 1.8in Hitachi ZIF Drives | 2 | |
| PATA Adapter for 1.8in Toshiba Drives | 2 | |
| PATA Adapter for 1.8in Toshiba ZIF Drives | 2 | |
| PATA Adapter for 2.5in 44-pin IDE/PATA Notebook Drives | 2 | |
| PATA Adapter for Mini PCIe Flash Modules | 2 | |
| RedPort Cards | ||
| RedPort SAS | 2 | |
| RTX for Digital Forensics | ||
| RTX410-XJ Forensic RedPort Bundle | 3 | |
| SATA and PATA Adapters | ||
| SATA & PATA Adapters | 2 | |
| SATA Adapter for M.2 SATA SSDs | 2 | |
| SATA Adapter for MacBook Air (2010) SSDs | 2 | |
| SATA Adapter for mSATA (Mini SATA) Drives | 2 | |
| DriveDocks and WriteBlockers | ||
| USB 3.1 WriteBlocker | 3 | |
| USB DataDiode | 2 | |
Please note: CRU’s limited product warranty is not intended to allow customers to upgrade their CRU products to newer versions.
Product Remedies:
CRU’s entire liability and the original purchaser’s exclusive remedy for any breach of warranty, shall be, at CRU’s option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CRU, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CRU)
Limitation of Liability:
The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU’s liability exceed the actual money paid for the products at issue.
CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.
RETURN POLICY
CRU products are sold through many distributors and resellers throughout the world. All CRU products that were not purchased directly through cru-inc.com must be returned through the seller you purchased the CRU product from. If you purchased your CRU product directly from cru-inc.com, please follow the instructions below. All returns must comply with the return procedure set forth below:
- Products can be returned for credit for any reason at any time within 30 days of purchase.
- Special Order products are not returnable.
- Original shipping charges are not refundable.
- All returned items must be in new condition, including the original box, packaging, manuals and accessories.
- No refunds or exchanges are allowed after 30 days from the date of receipt.
- A restocking fee may be applied equal to 15% of the purchase price will be charged on any opened item, unless the item is defective; or exchanged for the same or a similar item. The 15% restocking fee will be assessed at the time of refund or exchange.
- CRU will not be responsible for items damaged in shipping. Care should be taken to ensure Items are appropriately packaged in order to protect the item.
- After the 30-day return period, CRU will repair or replace a defective/non-compliant product as stipulated by law in the country in which it is purchased. Any product returned must be assigned a Return Merchandise Authorization (‘RMA’) authorized by CRU prior to shipment.
Please have these items available when requesting an RMA: CRU Part Number(s), and your return “Ship To” Address.
IMPORTANT:
Returned material must be properly packed to avoid in-transit damage. Damage to CRU products due to improper packaging will not be covered by this warranty.
Product return packages must be labeled on the outside of the box as follows:
CRU
RMA Dept./RMA #XXXX
1000 SE Tech Center Drive, Suite 160
Vancouver, WA 98683
CRU will apply its warranty policy and issue RMA numbers based on a review of the specific circumstances of each request.
CRU will, at its sole discretion, determine if a product is valid for return to CRU or if another remedy is applicable. Actual credit or refund for any item returned to CRU will only be applied once the item has been received by CRU and approved to adhere to CRU’s Warranty and RMA policies.
RMA product(s) sent to CRU must be received within 30 days of the original RMA issue date. All products on each RMA must be shipped together.
Prior to returning defective product(s), contact a CRU Technical Support Specialist for problem analysis and replacement approval at +1 (360) 816-1800 ext.4.