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Warranty & RMA

Limited Product Warranty

CRU warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the “Product Warranty Period” table below. CRU’s warranty is nontransferable and is limited to the original purchaser.

Product LineProductWarranty (Years)
Accessory
2.5 to 3.5-Inch Drive Adapters
2.5 to 3.5-Inch Metal Drive Adapter Bracket2
Adapters and Cables
AC Adapters2
Encryption Accessories
AES Key Programmer and Keys2
TeraCard Host Bus Adapters
ATTO H680 SAS/SATA 6G JBOD Host Bus Adapter2
ATTO R680 SAS/SATA 6G RAID Host Bus Adapter2
Adapters and Cables
Cables - Assorted2
Cables - FireWire2
Cables - Power2
Cables - SATA2
Cables - SCSI2
Cables - USB2
Daisy Chain Power Kit2
Mounting Brackets
DataPort DP25 Center Mount Bracket2
DataPort DP25 Combo Bracket2
2.5 to 3.5-Inch Drive Adapters
Drive Adapter 3525ST2
Drive Carrying Cases
Drive Bottom Plate2
DriveBox2
DriveBox mini2
Hard-shelled Drive Carrying Case2
Cyber Tools
SCILock
SCILock Secure Drive2
Data Express
Data Express 100
DE100 IDE5
Data Express 110
DE110 IDE5
DE110 SATA 6G5
Data Express 200
DE200 SCSI5
Data Express 275
DE275 SAS/SATA 3G5
Data Express 50
DE50 IDE3
DE50 SAS/SATA 6G3
DE50 USB 2.0 Docking Station1
Data Express 75
DE75 SAS/SATA 3G5
Data Express 115
DX1155
Data Express 175
DX1755
QX310
QX3103
DataPort
DataPort 10
DP105
DP10 Secure3
DP10 USB-to-SATA5
DataPort 20
DP205
DP20 Dock2
DataPort 25
DP25 IDE3
DP25 IDE-to-SATA3
DP25 RAID Dock 3JR2
DP25 SAS 6G5
DP25 SATA 6G5
DP25 SATA-eSATA Rugged Dock2
DP25 Secure3
DP25 Secure USB3
DP25 SL Slim-Line3
DP25 USB 3.0 Carrier3
DP25-3SJR3
DataPort 27
DP275
DP27 Dock2
DataPort 3
DP3 SATA2
DataPort 30
DP30 SATA-to-IDE3
DataPort 41
DP413
DataPort 5
DP5 IDE/ATA-65
DataPort 5 Plus
DP5 Plus IDE5
DP5 Plus SATA 3G5
DP5 Plus SATA-to-IDE Carrier5
DP5 Plus SCSI UW5
DataPort 5
DP5 SATA 3G5
DataPort 6
DP6 SCSI U2W-68-pin5
DP6 SCSI U2W-80-pin5
HotDock
HotDock2
HotDock Secure2
SAS/SATA Storage Enclosures
SAS/SATA Storage Enclosures2
Digital Cinema
DCmini
DCmini2
DCmini Kits2
DCP Kit
DCP Kit 10
DCP Kit 20
DCP Kit 30
DCP Kit Lite0
DX115 DC
DX115 DC5
DCmini
Mini Drive Shipping Case2
MoveDock
MoveDock1
MoveDock 3S1
RAX
RAX215DC 1U RackMount3
RAX425DC 2U RackMount3
RAX845DC 4U RackMount3
RTX
RTX115DC-3Q3
RAX
DataPAK
DataPAK3
RAX 2 Bay - Secure Encryption
RAX Secure 212-3QJ3
RAX Secure 212-3QR3
RAX Secure 212-SJ3
RAX 2 Bay
RAX210-3QJ3
RAX210-3QJp3
RAX210-3QR3
RAX210-SJ3
RAX210-XJ3
RAX211-3QJ3
RAX211-3QR3
RAX211-SJ3
RAX211-XJ3
RAX 4 Bay
RAX420-XJ3
RAX421-XJ3
RAX 8 Bay
RAX840-XJ3
RAX840-XJ RAID Bundle3
RAX841-XJ3
RAX845-XJ3
Rhino Jr
RJ110
RJ1103
RJ20S & RJ21S
RJ20S3
RJ21S3
RJ24S
RJ24S3
RJ32T
RJ32T3
RJ33S & RJ34S
RJ33S3
RJ34S3
RJ400
RJ4003
RTX
RTX 1 Bay - Secure Encryption
RTX Secure 110-3Q3
RTX Secure 111-3Q3
RTX Secure 112-3Q3
RTX 2 Bay - Secure Encryption
RTX Secure 222-3QJ3
RTX Secure 222-3QJp3
RTX Secure 222-3QR3
RTX 4 Bay - Secure Encryption
RTX Secure 410-3QR3
RTX Secure 410-NJ3
RTX Secure 410-SJ3
RTX 1 Bay
RTX110-3Q3
RTX111-3Q3
RTX115-3Q3
RTX 2 Bay
RTX220-3QJ3
RTX220-3QJp3
RTX220-3QR3
RTX221-3QJ3
RTX221-3QJp3
RTX221-3QR3
RTX 4 Bay
RTX410-3QJ3
RTX410-3SJ3
RTX410-XJ3
RTX430-3QR3
ToughTech
ToughTech Duo - 2.5-inch
ToughTech Duo Drive Sled2
ToughTech Duo QR2
ToughTech - 2.5-inch
ToughTech m32
ToughTech - Accessories
ToughTech mini Case (Boot)2
ToughTech mini Case (Leatherette)2
ToughTech - 2.5-inch
ToughTech Secure 128 mini-Q with WriteLock2
ToughTech - 3.5-inch
ToughTech Secure 128 Q with WriteLock2
ToughTech - 2.5-inch
ToughTech Secure 256 mini-Q2
ToughTech Secure m32
ToughTech - Accessories
ToughTech Vertical Stand2
WiebeTech
SATA and PATA Adapters
Adapter Kit #62
Adapter Kit #72
Ditto Forensic FieldStation
Ditto Breeze2
Ditto DX Forensic FieldStation3
Forensic Field Kits
Ditto Field Kit D2
Ditto Field Kit DX2
Ditto Field Kit K2
Ditto Field Kit L3
Ditto Forensic FieldStation
Ditto FireWire Expansion Module3
Ditto Forensic FieldStation3
Ditto Network Data Capture
Ditto Network Tap Module3
Ditto Forensic FieldStation
Ditto PCIe Adapter Bundles2
Ditto SAS Expansion Module3
Ditto Network Data Capture
Ditto Shark3
Ditto Forensic FieldStation
Ditto USB Expansion Module3
Drive eRazer
Drive eRazer Ultra3
Ditto Forensic FieldStation
DVD/CD Reader for Ditto Forensic FieldStations2
Encryptor
Encryptor, AES2562
DriveDocks
Forensic ComboDock FCDv5.53
Forensic Field Kits
Forensic Field Kit A2
Forensic Field Kit B2
LabDocks
Forensic LabDock S52
Forensic LabDock U52
RTX for Digital Forensics
Forensic RTX3
DriveDocks
Forensic UltraDock FUDv5.53
HotPlug Field Kit
HotPlug Field Kit2
DriveDocks
Media WriteBlocker2
Mouse Jiggler
Mouse Jiggler MJ-12
Mouse Jiggler MJ-32
SATA and PATA Adapters
PATA Adapter for 1.8in Hitachi ZIF drives2
PATA Adapter for 1.8in Toshiba drives2
PATA Adapter for 1.8in Toshiba ZIF drives2
PATA Adapter for 2.5in & 3.5in SATA drives2
PATA Adapter for 2.5in 44-pin IDE/PATA notebook drives2
PATA Adapter for Disk-on-Module (DOM) flash storage2
PATA Adapter for flash card media SD, CF, MS, PCCARD, MMC2
PATA Adapter for mini PCIe flash modules2
RedPort Cards
RedPort SAS2
RTX for Digital Forensics
RTX410-XJ Forensic RedPort Bundle3
SATA and PATA Adapters
SATA Adapter for M.2 SATA SSDs2
SATA Adapter for MacBook Air (2010) SSDs2
SATA Adapter for mSATA (mini-SATA) drives2
DriveDocks
USB 3.0 WriteBlocker3
USB 3.1 WriteBlocker3
USB DataDiode2
USB WriteBlocker2

Please note: CRU’s limited product warranty is not intended to allow customers to upgrade their CRU products to newer versions.

Product Remedies:

CRU’s entire liability and the original purchaser’s exclusive remedy for any breach of warranty, shall be, at CRU’s option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CRU, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CRU)

Limitation of Liability:

The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU’s liability exceed the actual money paid for the products at issue.

CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.

Material Return:

Any product being returned to CRU, either by a distributor, dealer or an end user, for repair or replacement must be accompanied by a Return Material Authorization (RMA) number, which must be obtained by contacting CRU’s Customer Service Department at 800-260-9800.

Please have these items available when requesting an RMA: CRU Part Number(s), and your return “Ship To” Address.

IMPORTANT:

Returned material must be properly packed to avoid in-transit damage. Damage to CRU products due to improper packaging will not be covered by this warranty.

Product return packages must be labeled on the outside of the box as follows:

CRU
RMA Dept./RMA #XXXX
1000 SE Tech Center Drive, Suite 160
Vancouver, WA 98683

CRU will apply its warranty policy and issue RMA numbers based on a review of the specific circumstances of each request.

CRU will, at its sole discretion, determine if a product is valid for return to CRU or if another remedy is applicable. Actual credit or refund for any item returned to CRU will only be applied once the item has been received by CRU and approved to adhere to CRU’s Warranty and RMA policies.

RMA product(s) sent to CRU must be received within 30 days of the original RMA issue date. All products on each RMA must be shipped together.

Prior to returning defective product(s), contact a CRU Technical Support Specialist for problem analysis and replacement approval at 800-260-9800 ext.4.