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Warranty & RMA

Limited Product Warranty

CRU warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the “Product Warranty Period” table below. CRU’s warranty is nontransferable and is limited to the original purchaser.

Product LineProductWarranty (Years)
Accessory
2.5 to 3.5-Inch Drive Adapters
2.5 to 3.5-Inch Metal Drive Adapter Bracket2
Adapters and Cables
AC Adapters2
Encryption Accessories
AES Encryption Keys2
AES Key Programmer2
TeraCard Host Bus Adapters
ATTO H680 SAS/SATA 6G JBOD Host Bus Adapter2
ATTO R680 SAS/SATA 6G RAID Host Bus Adapter2
Adapters and Cables
Cables - Assorted2
Cables - FireWire2
Cables - Power2
Cables - SATA2
Cables - SCSI2
Cables - USB2
Daisy Chain Power Kit2
Mounting Brackets
DataPort DP25 Center Mount Bracket2
DataPort DP25 Combo Bracket2
2.5 to 3.5-Inch Drive Adapters
Drive Adapter 3525ST2
Drive Carrying Cases
Drive Bottom Plate2
DriveBox2
DriveBox mini2
Hard-shelled Drive Carrying Case2
SHIPS HBAs
Cyber Tools
SCILock
SCILock Secure Drive2
Data Express
Data Express 110
DE110 IDE5
DE110 SATA 6G5
Data Express 275
DE275 SAS/SATA 3G5
Data Express 50
DE50 IDE3
DE50 SAS/SATA 6G3
DE50 USB 2.0 Docking Station1
Data Express 75
DE75 SAS/SATA 3G5
Data Express 115
DX1155
Data Express 175
DX1755
QX310
QX310 v2 for PCIe/NVMe SSDs3
DataPort
DataPort 10
DP105
DP10 Secure3
DP10 USB-to-SATA5
DataPort 20
DP205
DP20 Dock2
DataPort 25
DP25 IDE3
DP25 IDE-to-SATA3
DP25 RAID Dock 3JR2
DP25 SAS 6G5
DP25 SATA 6G5
DP25 Secure3
DP25 SL Slim-Line3
DP25 USB 3.0 Carrier3
DP25-3SJR3
DataPort 27
DP275
DP27 Dock2
DataPort 3
DP3 SATA2
DataPort 30
DP30 SATA-to-IDE3
DataPort 41
DP413
DataPort 5
DP5 IDE/ATA-65
DataPort 5 Plus
DP5 Plus IDE5
DP5 Plus SATA 3G5
DP5 Plus SATA-to-IDE Carrier5
DP5 Plus SCSI UW5
DataPort 5
DP5 SATA 3G5
SAS/SATA Storage Enclosures
SAS/SATA Storage Enclosures2
DIGISTOR
2.5-in SSD Enterprise
2.5-in SSD Industrial
2.5in SSD Industrial
M.2 Industrial
2.5in SATA Secure SED
M.2 Secure SED
2.5in SATA Secure SED
microSD Industrial
Industrial SD Card
2.5in Professional Video SSD
2.5-in SSD Commercial
M.2 Commercial
2.5in SATA Secure SED
M.2 Secure SED
2.5in SATA Secure SED
M.2 Secure SED
VaultDisk Removable Drive for Dell OptiPlex 7020 SFF
VaultDisk® Mini-26128
VaultDisk® M2-R SATA or NVMe
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops
2.5in SSD Industrial
2.5-in SSD Commercial
M.2 Industrial
M.2 Commercial
2.5in SATA Secure SED
M.2 Secure SED
2.5in SATA Secure SED
M.2 Secure SED
VaultDisk Removable Drive for Dell OptiPlex 7020 SFF
VaultDisk® Mini-26128
VaultDisk® M2-R SATA or NVMe
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops
2.5-in SSD Commercial
M.2 Commercial
2.5in SATA Secure SED
M.2 Secure SED
VaultDisk Removable Drive for Dell OptiPlex 7020 SFF
VaultDisk® Mini-26128
VaultDisk® M2-R SATA or NVMe
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF
2.5-in SSD Enterprise
microSD Industrial
Industrial SD Card
2.5in SSD Industrial
M.2 Commercial
M.2 Secure SED
2.5-in SSD Commercial
M.2 Industrial
M.2 Commercial
2.5in SATA Secure SED
M.2 Secure SED
2.5in SATA Secure SED
M.2 Secure SED
VaultDisk Removable Drive for Dell OptiPlex 7020 SFF
VaultDisk® Mini-26128
VaultDisk® M2-R SATA or NVMe
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Removable Boot SSD for the Dell OptiPlex 7020 SFF
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops
VaultDisk® Mini-2.5-in 9.5mm SATA III
VaultDisk® Secure SED (TCG Opal 2.0 / FIPS 140-2) for Dell OptiPlex Small Form Factor Desktops
microSD Industrial
Industrial SD Card
2.5-in SSD Enterprise
microSD Industrial
Industrial SD Card
M.2 Commercial
2.5in SSD Industrial
Citadel C-ADV SSD
Citadel C-SEL M.2 SSD
Citadel C-SEL 2.5-inch SATA SSD
Citadel C-SEL M.2 SSD
Citadel K-GL SSD
Citadel K-MD SSD
Citadel K-SD SSD
SHIPS Q80
DIGISTOR SHIPS Q80 storage module, 1TB3
DIGISTOR SHIPS Q80 storage module, 1TB, FIPS 140-2 L2 Certified3
DIGISTOR SHIPS Q80 storage module, 1TB, TCG Opal3
DIGISTOR SHIPS Q80 storage module, 256GB3
DIGISTOR SHIPS Q80 storage module, 256GB, FIPS 140-2 L2 Certified3
DIGISTOR SHIPS Q80 storage module, 256GB, TCG Opal3
DIGISTOR SHIPS Q80 storage module, 2TB3
DIGISTOR SHIPS Q80 storage module, 2TB, FIPS 140-2 L2 Certified3
DIGISTOR SHIPS Q80 storage module, 2TB, TCG Opal3
DIGISTOR SHIPS Q80 storage module, 512GB3
DIGISTOR SHIPS Q80 storage module, 512GB, FIPS 140-2 L2 Certified3
DIGISTOR SHIPS Q80 storage module, 512GB, TCG Opal3
SHIPS Q80R
DIGISTOR SHIPS Q80R rugged storage module, 1TB3
DIGISTOR SHIPS Q80R rugged storage module, 256GB3
DIGISTOR SHIPS Q80R rugged storage module, 2TB3
DIGISTOR SHIPS Q80R rugged storage module, 512GB3
DP10 Storage Module
DP10 Citadel K-SD Storage Module, 1TB, FIPS 140-2 Certified5
DP10 Storage Module, 1TB5
DP10 Storage Module, 1TB, FIPS 140-2 L2 Certified5
DP10 Storage Module, 256GB5
DP10 Storage Module, 256GB, FIPS 140-2 L2 Certified5
DP10 Storage Module, 2TB5
DP10 Storage Module, 2TB, FIPS 140-2 L2 Certified5
DP10 Storage Module, 512GB5
DP10 Storage Module, 512GB, FIPS 140-2 L2 Certified5
DP25
DP25,SATA,6G,HP,512GB,FIPS 140-2 Certified5
DP27 Storage Module
DP27 Citadel K-SD Storage Module, 1TB, FIPS 140-2 Certified5
DP27 Storage Bundle
DP27 Storage Bundle, 512GB5
DP27 Storage Module
DP27 Storage Module, 1TB5
DP27 Storage Module, 1TB, FIPS 140-2 Certified5
DP27 Storage Module, 256GB5
DP27 Storage Module, 256GB, FIPS 140-2 Certified5
DP27 Storage Module, 2TB5
DP27 Storage Module, 2TB, FIPS 140-2 Certified5
DP27 Storage Module, 512GB5
DP27 Storage Module, 512GB, FIPS 140-2 Certified5
DP27 Storage Module, 512GB, TCG Opal5
DP27 Storage Bundle
DP27L Storage Bundle, 512GB5
M.2 Commercial
SHIPS QX118 Install Kit for Dell
QX118 Install Kit for Dell, M.2 Lockable Version3
QX118 Install Kit for Dell, M.2 Push-Button Version3
QX118 Install Kit for Dell, PCIe Lockable Version3
QX118 Install Kit for Dell, PCIe Push-Button Version3
SHIPS QX118 Install Kit
QX118 Install Kit, M.2 Lockable Version3
QX118 Install Kit, M.2 Push-Button Version3
QX118 Install Kit, PCIe Lockable Version3
QX118 Install Kit, PCIe Push-Button Version3
QX310 Storage Module
QX310 Module, 1TB3
QX310 Module, 1TB, FIPS 140-2 L2 Certified3
QX310 Module, 256GB3
QX310 Module, 256GB, FIPS 140-2 L2 Certified3
QX310 Module, 2TB3
QX310 Module, 2TB, FIPS 140-2 L2 Certified3
QX310 Module, 512GB3
QX310 Module, 512GB, FIPS 140-2 L2 Certified3
SHIPS QX448
QX448 bundle including frame, Supermicro card and 4 cables3
QX448 frame only3
Removable Solutions for Dell Rugged
SHIPS Cables
SHIPS Cable 8611-8611 38cm2
SHIPS Cable 8611-8611 58cm2
SHIPS Cable 8611-8611 70cm2
SHIPS Host Bus Adapter
SHIPS Q80R
SHIPS Q80R, 1TB, FIPS 140-2 L2 Certified3
SHIPS Q80R, 1TB, TCG Opal3
SHIPS Q80R, 256GB, FIPS 140-2 L2 Certified3
SHIPS Q80R, 256GB, TCG Opal3
SHIPS Q80R, 2TB, FIPS 140-2 L2 Certified3
SHIPS Q80R, 2TB, TCG Opal3
SHIPS Q80R, 512GB, FIPS 140-2 L2 Certified3
SHIPS Q80R, 512GB, TCG Opal3
VaultDisk® M2-R PCIe NVMe Secure SED TCG Opal 2.0
VaultDisk® M2-R SATA
VaultDisk® M2-R SATA Secure SED FIPS 140-2
VaultDisk® M2-R SATA Secure SED TCG Opal 2.0
VaultDisk® M2-R to Standard M.2 Adapter for Duplicators (DIG-RVDC-MD07H)
VaultDisk® Mini-2.5-in SATA
VaultDisk® Mini-2.5-in SATA Secure SED FIPS 140-2
VaultDisk® Removable Boot SSD for Dell Precision 7510/7520 Mobile Workstations (DIG-RVDK-DL04)
VaultDisk® Removable Boot SSD for Dell Precision 7710/7720 Mobile Workstations (DIG-RVDK-DL05)
VaultDisk® Removable Boot SSD for Dell Precision 7730/7740 Mobile Workstations (DIG-RVDK-DL07F)
VaultDisk® Removable Boot SSD for Dell Precision and Latitude Laptops (DIG-RVDK-DL02)
VaultDisk® Removable SSD 2.5in Converter (DIG-RVDX-BCT)
VaultDisk® Secure SED FIPS 140-2
VaultDisk® Secure SED TCG Opal 2.0
Digital Cinema
DCmini
DCmini2
DCmini Kits2
DCP Kit
DX115 DC
DX115 DC5
DCmini
Mini Drive Shipping Case2
MoveDock
MoveDock1
MoveDock 3S1
RAX
RAX215DC 1U RackMount3
RAX425DC 2U RackMount3
RAX845DC 4U RackMount3
RTX
RTX115DC-3Q3
RAX
DataPAK
DataPAK3
RAX 2 Bay
RAX210-3QJ3
RAX210-XJ3
RAX211-XJ3
RAX 4 Bay
RAX420-XJ3
RAX421-XJ3
RAX 8 Bay
RAX840-XJ3
RAX840-XJ RAID Bundle3
RAX841-XJ3
RAX845-XJ3
Rhino Jr
RJ110
RJ1103
RJ20S & RJ21S
RJ20S3
RJ21S3
RJ24S
RJ24S3
RJ32T
RJ32T3
RJ33S & RJ34S
RJ33S3
RJ34S3
RJ400
RJ4003
RTX
RTX 1 Bay
RTX110-3Q3
RTX111-3Q3
RTX 4 Bay
RTX410-XJ3
SHIPS
SHIPS Modules
DIGISTOR SHIPS Q80 NVMe Module3
DIGISTOR SHIPS Q80R NVMe Module3
SHIPS QX118 Ingestion Docks
SHIPS QX118 Frame3
SHIPS QX328 Ingestion Docks
SHIPS QX328 Frame3
SHIPS QX448 Ingestion Docks
SHIPS QX448 Frame3
ToughTech
ToughTech - 2.5-inch
ToughTech m32
ToughTech - Accessories
ToughTech mini Case (Boot)2
ToughTech mini Case (Leatherette)2
ToughTech - 2.5-inch
ToughTech Secure m32
ToughTech - Accessories
ToughTech Vertical Stand2
WiebeTech
SATA and PATA Adapters
Adapter Kit #72
Ditto Forensic FieldStation
Ditto Breeze2
Ditto DX Forensic FieldStation3
Forensic Field Kits
Ditto Field Kit D2
Ditto Field Kit DX2
Ditto Field Kit K2
Ditto Field Kit L3
Ditto Forensic FieldStation
Ditto FireWire Expansion Module3
Ditto Forensic FieldStation3
Ditto Network Data Capture
Ditto Network Tap Module3
Ditto Forensic FieldStation
Ditto PCIe Adapter Bundles2
Ditto SAS Expansion Module3
Ditto Network Data Capture
Ditto Shark3
Ditto Forensic FieldStation
Ditto USB Expansion Module3
Ditto x86
Ditto x86 BE3
Ditto x86 SE3
Drive eRazer
Drive eRazer Ultra3
Ditto Forensic FieldStation
DVD/CD Reader for Ditto Forensic FieldStations2
Encryptor
Encryptor, AES2562
DriveDocks and WriteBlockers
Forensic ComboDock FCDv63
Forensic Field Kits
Forensic Field Kit A2
Forensic Field Kit B2
LabDocks
Forensic LabDock S52
Forensic LabDock U52
RTX for Digital Forensics
Forensic RTX3
DriveDocks and WriteBlockers
Forensic UltraDock FUDv63
HotPlug Field Kit
HotPlug Field Kit2
Mouse Jiggler
Mouse Jiggler MJ-12
Mouse Jiggler MJ-32
Drive eRazer
NVMe Drive eRazer3
DriveDocks and WriteBlockers
NVMe WriteBlocker3
SATA and PATA Adapters
PATA Adapter for 1.8in Hitachi ZIF Drives2
PATA Adapter for 1.8in Toshiba Drives2
PATA Adapter for 1.8in Toshiba ZIF Drives2
PATA Adapter for 2.5in 44-pin IDE/PATA Notebook Drives2
PATA Adapter for Mini PCIe Flash Modules2
RedPort Cards
RedPort SAS2
RTX for Digital Forensics
RTX410-XJ Forensic RedPort Bundle3
SATA and PATA Adapters
SATA & PATA Adapters2
SATA Adapter for M.2 SATA SSDs2
SATA Adapter for MacBook Air (2010) SSDs2
SATA Adapter for mSATA (Mini SATA) Drives2
DriveDocks and WriteBlockers
USB 3.1 WriteBlocker3
USB DataDiode2

Please note: CRU’s limited product warranty is not intended to allow customers to upgrade their CRU products to newer versions.

Product Remedies:

CRU’s entire liability and the original purchaser’s exclusive remedy for any breach of warranty, shall be, at CRU’s option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CRU, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CRU)

Limitation of Liability:

The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU’s liability exceed the actual money paid for the products at issue.

CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.

RETURN POLICY

CRU products are sold through many distributors and resellers throughout the world. All CRU products that were not purchased directly through cru-inc.com must be returned through the seller you purchased the CRU product from. If you purchased your CRU product directly from cru-inc.com, please follow the instructions below. All returns must comply with the return procedure set forth below:

RETURN PROCEDURE. To return an item, contact Customer Support at support@cru-inc.com or +1 (360) 816-1800 ext. 4 to obtain a Return Authorization (RMA) number. RMA numbers are valid for 30 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid.

Please have these items available when requesting an RMA: CRU Part Number(s), and your return “Ship To” Address.

IMPORTANT:

Returned material must be properly packed to avoid in-transit damage. Damage to CRU products due to improper packaging will not be covered by this warranty.

Product return packages must be labeled on the outside of the box as follows:

CRU
RMA Dept./RMA #XXXX
1000 SE Tech Center Drive, Suite 160
Vancouver, WA 98683

CRU will apply its warranty policy and issue RMA numbers based on a review of the specific circumstances of each request.

CRU will, at its sole discretion, determine if a product is valid for return to CRU or if another remedy is applicable. Actual credit or refund for any item returned to CRU will only be applied once the item has been received by CRU and approved to adhere to CRU’s Warranty and RMA policies.

RMA product(s) sent to CRU must be received within 30 days of the original RMA issue date. All products on each RMA must be shipped together.

Prior to returning defective product(s), contact a CRU Technical Support Specialist for problem analysis and replacement approval at +1 (360) 816-1800 ext.4.